Refund policy

At VIDURex, we stand behind the quality of every product we ship. If you are not satisfied, we want to make it right.

Returns

Due to the nature of health and dietary supplements, we do not accept returns on opened or used products. This policy exists to protect every customer's health and safety — we cannot resell a product once it has left our facility and been opened.
Unopened products may be returned within 7 days of delivery, provided the seal is fully intact and packaging is undamaged. Return shipping costs are borne by the customer.
We strongly encourage you to read the full ingredients label and FAQ before purchasing. If you have any questions about suitability, please email us at vidurexrasayana@gmail.com before ordering.

Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at vidurexrasayana@gmail.com with your order number and a clear photograph. We will arrange a free replacement or full refund at no additional cost to you.

Refund Process

Approved refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

How to Initiate a Return
Email us at vidurexrasayana@gmail.com with your order number and reason for return. Our team will respond within 24 hours